Choose from our range of Smart Assurance Support Plans to suit your business needs. All of our plans include:-
- Monthly Executive Summary Report
- Virus Definition and Security Patch Updates
- Creation of Acceptable Use Policy
- Daily System Status E-mail Update
- Clear Service Level Agreement
Easy Payments
Our Smart Assurance Plans offer flexible payment terms: monthly, quarterly or annually. Better still, payments are made simple by direct debit coupled with detailed, easy to read invocies so you can be assured of total transparency and no hidden charges.
Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Silver gets you started on our Smart Assurance Plan
As a Silver level client you will gain from the following services & benefits:-
- Access to Essential Business Technologies experts for support and guidance
- Fast response to urgent IT problems
- A Preferred Client Discount of 10% on Standard Technical Support Rates
Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back-up success and failures
- Anti-virus protection
- Spyware detection and removal
- Uninterruptible Power Supply (UPS) monitoring
Our most popular Smart Assurance Plan
As a Gold level client you will gain all the benefits of Silver level, plus, the additional services & benefits:
- Ultra Fast response to urgent IT problems
- A Preferred Client Discount of 15% on Standard Technical Support Rates
- Unlimited Software Upgrades (labour only)
Bi-Monthly On-Site Network Audit and Tune Up:
Every other month a technician will come on-site and conduct a thorough audit and tune up of your network to:
- Review and update available security patches
- Check status of Anti-Virus Clients
- Test peripherals, such as UPS(s)
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, and switches for failure or problems
- Optimize server for maximum performance and reliability
- Review and install operating system updates
- Test backup and restore data
- In-depth review of server logs for errors and potential problems
Email Spam/ Virus Filtering
Thanks to a remote filtering service we offer through IntY MailDefender, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.
Web filtering for your business
Our Web Filtering service offers real-time protection from web-based viruses, browser vulnerabilities and inappropriate online material. It is updated automatically while giving you complete control over your online access needs so you'll know that your business can work online without ever worrying about the risks of the World Wide Web and without requiring you to purchase and maintain expensive in-house hardware or software.
Our Premium Smart Assurance Plan
As a Platinum level client you will gain all the benefits of Gold level, plus, the additional services & benefits:
- Ultra Fast response to urgent IT problems
- A Preferred Client Discount of 20% on Standard Technical Support Rates
- Unlimited Software Upgrades (labour only)
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Monthly On-Site Network Audit and Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:
- Review and update available security patches
- Check status of Anti-Virus Clients
- Test peripherals, such as UPS(s)
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, and switches for failure or problems
- Optimize server for maximum performance and reliability
- Review and install operating system updates
- Test backup and restore data
- In-depth review of server logs for errors and potential problems
Pay as you Go Computer Support
For those not ready for a managed service agreement, we offer a select number of services on an hourly, a la carte basis. You pay only for the service you need, when you want it.
Our ad-hoc services enable clients to benefit from our knowledge and understanding of SME market place, using our methodologies and service levels as and when they are needed. There's no fixed commitment, so businesses can bring us in to meet a specific business need, or to provide supplementary skills for an IT project.
Our remote telephone support is available with a 30-minute minimum, while on-site service calls have a two-hour minimum and a travel charge.
By integrating superior Remote Management Tools and Professional Services Automation (PSA) Software, we have tailored and automated many of the support maintenance tasks to provide what we believe is the best managed service offering for your windows network environment. 
